Plans change, and we understand. This policy explains how to change or cancel a booking and what happens if you do not arrive.
How to change or cancel
Message us on WhatsApp or call +254 725 369 375. Please give your name, the date of your booking and the type of booking, so we can find it quickly. The sooner you tell us, the sooner we can offer your table or room to someone else.
Tables
There is no charge to change or cancel a table booking. If you do not arrive and have not told us, we hold your space for 15 minutes after the booked time and then release it.
Stays
You can change or cancel a stay free of charge up to 48 hours before your check-in date. If you cancel later than that, or you do not arrive, we may charge for the first night. If you leave earlier than planned, we may charge for the nights booked, unless we are able to let the room again.
Venue hire and private events
The cost of food, drink, sound and staffing depends on the event, so we agree the cancellation terms for venue hire and private events with you, including any deposit, before we confirm the booking.
If we have to change or cancel
Very rarely we may need to cancel or move a booking, for example because of an emergency, a problem with power or water, or an event that is cancelled. We will contact you as soon as we can, offer you another date or time, and refund anything you have paid in advance if you prefer not to rebook.
Refunds
Where a refund is due, we return it as soon as we can, by the same method you used to pay unless we agree another way with you.
More information
See our Booking Policy for how bookings are confirmed, or call us on +254 725 369 375.